Ugh

Why is it that if you find something that's really cool the people who you would have to deal with end up being total clueless assholes? There was a place in MA that made some cool, unique save-the-date cards and we've been waiting over three weeks for a sample. I've sent emails and called and no reply. They were super nice when I requested one, now it makes me not want to deal with them at all but I can't find another place that has something similar.

Ugh.