We are currently experiencing...

Why is it every time I pick up the phone to call a big corporate entity these days I get stopped by the message, "We are currently experiencing a high volume of callers so we apologize for the delay"? Everyone else on earth is always calling the exact same business at the same time I am? How about we change those messages to..."We had to make budget cuts so we don't have enough workers in our call center to respond to a normal volume of callers"

And as for the apology part...that's no different than saying "with all due respect, I think you're an idiot".

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